12 Vendors. 1 Contract. One Phone Number.
How a multi-state commercial real-estate portfolio collapsed twelve regional trade vendors into a single MKMaintX master service agreement — one dispatcher, one account manager, one phone number, 35 states, 120-day rollout.
Twelve trade vendors into one master service agreement.
Multi-state commercial real-estate portfolio
A multi-state portfolio holding class-A office assets across nine Midwestern and Mid-Atlantic markets replaced twelve regional trade vendors with a single MKMaintX master service agreement. One quarterly review replaced nine separate vendor QBRs; one work-order system replaced twelve; one 24/7 hotline replaced twelve.
- Trade vendors before / after
- Consolidated roster documented in the consolidation proposal.
- TBD — pending Owner pilot reference
- Annual vendor invoices consolidated
- Single monthly invoice under the MSA, line-itemed by trade.
- TBD — pending Owner pilot reference
- Response-time SLA compliance
- Measured monthly against the tier set in the MSA.
- TBD — pending Owner pilot reference
- One phone number per site
- Single 24/7 dispatch hotline, two hubs, regional leads.
- TBD — pending Owner pilot reference
- QBR cadence
- Replaces twelve independent vendor QBR decks.
- TBD — pending Owner pilot reference
- First-year operating savings
- Confirmed after a 30-day portfolio baseline assessment.
- TBD — pending Owner pilot reference
Twelve contracts, twelve vendors, one operations team stretched thin.
The portfolio operations team had been living with twelve separate trade contracts — HVAC, janitorial, electrical, plumbing, landscaping, and lighting, each covered by a different regional vendor with a different account manager, a different work-order system, and a different renewal calendar. The team spent more time coordinating vendors than running the buildings.
Monthly reporting was a manual stitch: nine QBR decks arrived on nine different dates, each formatted to the vendor who sent it. SLA misses surfaced as informal emails weeks after the make-safe had been completed. Regional leads rotated quarterly as vendor account managers moved between firms. The team was paying for the inefficiency without a clean way to size it.
Senior leadership framed a single question for procurement: can one multi-state MSA cover the entire portfolio without trading operational continuity for headline savings? The answer the team needed was a documented consolidation plan, not a memo — with a process, an account structure, and a defended savings baseline to circulate to the Owner.
Two minutes of inputs is all we need to draft a working consolidation proposal for your portfolio.
Five steps from twelve vendors to one MSA.
A documented, milestone-driven rollout — replacing twelve vendor handoffs with one accountable consolidation path.
- 01
Walk the portfolio
A 30-day baseline condition assessment across every trade, every building, and every site — replacing twelve vendor site walks with a single structured walk-down, dispatched through one work-order system.
- 02
Consolidate the contracts
Twelve trade vendors collapsed into a single MKMaintX master service agreement — one contract, one named account manager, one 24/7 dispatcher, one schedule of work, one set of SLAs.
- 03
Dispatch self-performed crews
700-plus self-performed technicians dispatched from a single dashboard or a single 24/7 hotline out of Lynnfield, MA and Houston, TX — replacing twelve vendor queues with one accountable point of contact.
- 04
Report and refine
A monthly portfolio dashboard replaces the nine separate vendor QBRs — spend by trade, response times, recurring failure modes, and SLA compliance measured against the tier set in the MSA.
- 05
Exit with termination rights intact
Termination rights tied to objective SLA performance, not subjective renewal terms — every consolidation clause carries a 60-day successor-vendor handoff so the MSA remains portable across the life of the contract.
One dispatcher, one dashboard, one accountability chain.
Within the first 120 days the portfolio operations team was running a single QBR cadence against a single monthly portfolio dashboard, with nine vendor QBR decks out of the inbox and one consolidated review in. Sub-two-hour response is dispatched from the same 24/7 hotline the team already knew — staffed from Lynnfield, MA and Houston, TX — and the named account manager owns the priority list end-to-end across both coasts.
The portfolio dashboard shows spend by trade, response-time SLA compliance, and recurring failure modes against the tier set in the MSA, so missed work orders are visible and remediated inside the same quarter they are detected rather than surfacing as informal emails weeks after the fact. Regional leads stopped rotating quarterly because the same account manager owns the priority list, escalations, and the consolidation roadmap.
Specific first-year savings, response-time gains, and SLA-compliance figures for this consolidation are documented pending the Owner pilot reference data — the working totals and a defended savings baseline will be appended to your consolidation proposal after a 30-day baseline assessment. The structure of the deal, the MSA clause set, and the process above are not.
- Trade vendors before / afterTBD — pending Owner pilot referenceConsolidated roster documented in the consolidation proposal.
- Annual vendor invoices consolidatedTBD — pending Owner pilot referenceSingle monthly invoice under the MSA, line-itemed by trade.
- Response-time SLA complianceTBD — pending Owner pilot referenceMeasured monthly against the tier set in the MSA.
- One phone number per siteTBD — pending Owner pilot referenceSingle 24/7 dispatch hotline, two hubs, regional leads.
- QBR cadenceTBD — pending Owner pilot referenceReplaces twelve independent vendor QBR decks.
- First-year operating savingsTBD — pending Owner pilot referenceConfirmed after a 30-day portfolio baseline assessment.
Two minutes of inputs in the Get-a-Quote form on the home page is all we need to draft a working consolidation proposal for your portfolio — or email mkmaintx@polsia.app directly and a named account manager will route your specifics.
Open the Get-a-Quote formSpecific numbers in your consolidation proposal are confirmed after a 30-day portfolio baseline assessment.